Privacy policy

Latest Updated Version: [December 2025]

At Street Element, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from

1. Introduction

Street Element Australia (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with us.

2. What Personal Information We Collect

We may collect the following information from you:

  • Contact details: name, email address, phone number (if provided), shipping and billing address.

  • Order information: products purchased, payment method (note: we do not store full card details — payment processors handle this), order history, and any other information required to process or deliver your order.

  • Account & login data (if you create an account): username, password (securely hashed), account preferences.

  • Communication data: emails or messages you send to us (e.g. support requests), and any information you choose to provide in those communications.

  • Technical & usage data: IP address, browser type, device type, browsing activity on our site (e.g. pages visited, time spent, cookies or analytics data), for purposes such as website functionality, analytics and improvements.

  • Marketing data: if you subscribe to our newsletter or marketing lists — email address, marketing preferences, whether you opened or clicked marketing emails (if tracked).

3. How and Why We Collect It

We collect personal information for the following purposes:

  • To process and fulfil orders (billing, shipping, delivery, returns/exchanges).

  • To manage your account, including login, order history, and account preferences.

  • To communicate with you: send order confirmations, shipping updates, customer service messages, marketing (if you opt in), and other relevant notifications.

  • To improve our website and services: analyse website usage, behaviour, and performance; to diagnose problems; maintain and enhance user experience.

  • For marketing and promotions: sending newsletters, promos, updates about new drops/collections, special offers — only if you have opted in.

  • To comply with legal obligations, such as tax, customs (for shipping), consumer rights laws (e.g. for returns, warranty).

4. How We Share or Disclose Your Information

We may share your personal information with third parties when necessary for business operations, including but not limited to:

  • Payment processors / gateways (for payment authorisation).

  • Shipping couriers or logistics providers (for delivery of orders).

  • Third-party apps or services integrated into our Shopify store (e.g. analytics tools, marketing tools, customer support systems), to the extent needed to provide services.

  • Legal or compliance partners if required by law (e.g. tax authorities, courts), or to protect our rights or property.

We do not sell or rent your personal information to third parties for marketing or data-brokering purposes.

5. Cookies, Tracking & Analytics

We use cookies, tracking pixels, and analytics tools to collect technical and usage data — to improve site performance, understand how customers use our store, and for marketing/advertising purposes. When you first visit the site we display a cookie consent notice (if applicable), and you may manage your cookie preferences via your browser settings or any cookie settings panel provided.

6. Data Security & Retention

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure — including secure storage, restricted access, and where applicable, encryption. 

We will retain your personal information only as long as necessary for the purposes described (e.g. to process orders, provide support, comply with legal obligations, or until you request deletion).

7. Access, Correction & Deletion Rights

You have the right to request access to any personal information we hold about you, ask for corrections if data is inaccurate or incomplete, or request deletion (subject to legal or business obligations — for example, records we need to keep for tax or warranty purposes).

If you wish to make such a request, contact us at info@streetelement.com.au and we will respond within a reasonable time.

8. Complaints or Questions

If you have any concerns or complaints about how we handle your personal information, or if you believe your data has been misused, please contact us at info@streetelement.com.au. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may have the right to refer the matter to the relevant privacy regulatory authority in Australia.

9. International Transfers & Overseas Disclosure

Because we primarily operate in Australia and ship within Australia, we do not anticipate regularly disclosing personal information overseas. If that changes (e.g. we start shipping internationally or using overseas services), we will update this policy accordingly and — where required — obtain your consent before sending personal data outside Australia.

10. Children & Minors

Our store is not intended for children under 16. We do not knowingly collect personal information from minors without parental or guardian consent. If we learn that we have collected personal data of a minor without consent, we will delete that data as soon as practicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. We will post the updated policy on our website and clearly note the “Last Updated” date. We encourage you to review this page periodically.

12. Contact Information

If you have any questions, concerns or requests related to this Privacy Policy, please contact us:
Email: info@streetelement.com.au

We value your trust.

At Street Element, your privacy is important to us — and we’ll always treat your information with care.